Shipping policy

Last updated: September 9, 2026

Where we ship

Puzzle & Pine currently accepts orders for delivery within the United States. Delivery availability for your address is confirmed at checkout. If no shipping option appears for your address, email support@puzzleandpine.com before ordering.

Shipping charges

Available shipping methods and charges are displayed at checkout before you pay. Any applicable free-shipping offer or promotion will be reflected in your order total when its conditions are met.

Processing and delivery

Processing an order and transporting a parcel are separate stages. Timing can vary by product, fulfilment location, delivery address, and carrier. Any estimate provided with your order is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

If you need delivery by a particular date, please contact us before placing your order so we can confirm the current processing and delivery information for the items you want.

Updates and delays

Use the shipping updates and tracking information provided for your order to follow its progress. If you cannot locate an update or need help with a delivery, email us with your order number.

If we cannot dispatch within the time promised, or within 30 days when no dispatch timeframe was stated, we will notify you of the delay and offer the choice to agree to a revised dispatch date or cancel the unshipped items for a prompt refund, as required by applicable law.

Delivery details

Please check the delivery address before paying and contact us immediately if it needs correcting. We will try to help, but changes may not be possible once fulfilment has started or a parcel has shipped.

Missing, damaged, or incorrect deliveries

If your parcel does not arrive, arrives damaged, or contains the wrong item, contact us at support@puzzleandpine.com. Include your order number and a description of the problem. We will investigate and explain the available resolution. A carrier status does not remove any rights you have under applicable consumer law.

Returns

See our Return and Refund Policy for the 30-day money-back guarantee. Email us before sending a return; we will provide the correct return address and instructions.

Contact

Puzzle & Pine is operated by UNZ LIMITED LLC.
support@puzzleandpine.com
Business mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. This is not a return destination.